Course curriculum

    1. Connecting with Customers

    1. Customer Personas

    1. PL2a: Introduction - Customer Journey Map

    2. PL2b: Article - How to Make a Customer Journey Map

    3. PL2c: Achievement - Create Your Own Customer Journey Map

    4. PL2d: Optional - Watch Me: Make a Journey Map

    5. PL2e: Optional - Advanced Instructions

    1. PL3a: Introduction - Customer Objections

    2. PL3b: Article - How to Address Customer Objections

    3. PL3c: Practice - Identifying Objection Types

    4. PL3d: Achievement - Addressing Objections

    5. PL3e: Example - Customer Objections

    6. PL3f: Optional - Advanced Instructions

    1. PL4a: Introduction - Future Vision

    2. PL4b: Article - How to Visualize Your Future

    3. PL4c: Achievement - Create Your Future Vision

About this course

  • 16 lessons
  • 0.5 hours of video content